In case the online purchase was declined first make sure that your card is supported for online transactions or online purchase is not prohibited by the card provider. The payment cannot go through if the card is prohibited to use or if it is not valid.
You can also try the following steps:
- Please retry the payment process and double-check the data you have entered! Typos can happen.
- Alternatively you can try purchasing the ticket from one of our official ticket retailer partners.
- In case your account does not have the sufficient amount for the transaction or there is a purchase limit, the transaction will be declined. In this case you should consult with your bank card provider. They will need the following data (you can find them in the error message):
- transaction ID number
- 3-digit error code.